Terms of service
Terms of Service
t•Ana Couture | The Maison
Last updated: 25 October 2026
Welcome to t•Ana Couture.
These Terms of Service govern the use of www.tanacouture.com and purchases made through the Website, operated by t•Ana Couture, an independent design Maison based in Cyprus.
By using the Website or placing an order, you agree to these Terms, subject to applicable consumer law, together with relevant product information and our Privacy Policy, Shipping Policy and Final Sale & Statutory Returns Policy.
1. The Maison & Its Collections
t•Ana Couture creates and curates handbags, fashion, accessories, original artwork, decorative objects, bespoke and personalised creations, handcrafted pieces, gift certificates and selected pre-loved treasures.
Certain creations are produced individually, in limited quantities or upon commission. Availability may therefore change without notice.
2. Product Information
We take reasonable care to present accurate product descriptions, measurements, materials, photographs and pricing.
Colours, textures and proportions may vary slightly depending on lighting, screen settings and individual devices.
Handcrafted creations may feature natural variations arising from their materials and production methods.
Vintage, pre-loved, upcycled and individually created pieces may exhibit characteristics associated with their age, provenance or artisanal nature.
Where accurately disclosed before purchase, these characteristics form part of the item’s description and are not automatically considered defects. This does not affect statutory rights relating to faulty or non-conforming goods.
Clients are encouraged to review all available information and contact the Maison before purchasing where further guidance is required.
3. Pricing & Payment
Prices are displayed in the currency shown on the Website and at checkout.
Any applicable taxes, delivery charges or additional costs will be disclosed as required by law before an order is placed.
Payments are processed through the payment methods available at checkout.
The availability of payment methods may vary by country, currency or transaction.
The Maison reserves the right to correct genuine pricing or listing errors. Where an error affects an order, the client will be informed and offered the legally appropriate options, including cancellation and reimbursement where applicable.
4. Orders & Acceptance
Submitting an order constitutes an offer to purchase the selected goods.
An automated acknowledgement of receipt does not necessarily constitute acceptance of the order.
A contract is formed when the Maison expressly accepts the order or otherwise confirms acceptance through the relevant order process.
Orders may be declined or cancelled for legitimate reasons, including stock unavailability, suspected fraud, payment difficulties or material listing errors, subject to applicable law.
Where payment has been received for an order that cannot be fulfilled, the appropriate reimbursement will be made.
5. Bespoke, Personalised & Commissioned Creations
Bespoke, customised, personalised and commissioned creations may require individual consultation, specifications, production arrangements and agreed timelines.
Any special conditions, production periods or relevant charges will be communicated before the purchase is finalised.
Where the applicable legal exception applies, goods made to the client’s specifications or clearly personalised are excluded from the statutory change-of-mind withdrawal right.
Handcrafted, limited-edition or made-to-order goods are not automatically excluded from statutory withdrawal rights solely because of their production method.
Once a bespoke commission has been accepted, changes or cancellations may be restricted to the extent permitted by applicable law and any individually agreed terms.
Nothing in this section excludes statutory rights relating to faulty or non-conforming goods.
6. Gift Certificates & Complimentary Gift Wrapping
Gift Certificates
t•Ana Couture Gift Certificates are valid for 12 months from the date of purchase, subject to applicable law.
Gift Certificates may be redeemed towards eligible purchases at www.tanacouture.com.
Any remaining balance may be used for future eligible purchases within the validity period.
Gift Certificates are not redeemable for cash and are not voluntarily refundable, except where required by applicable law.
The validity period and any material redemption restrictions will be disclosed before purchase and reflected in the Gift Certificate information.
Complimentary Gift Wrapping
Complimentary gift wrapping is available upon request, subject to suitability and availability for the relevant item.
Most Maison acquisitions already arrive thoughtfully packaged and suitable for gifting.
Specific boxes, ribbons, personalised notes or gift receipts are not guaranteed unless expressly confirmed.
7. Shipping & Delivery
Delivery destinations, shipping charges, estimated dispatch periods and relevant conditions are described in our Shipping Policy and, where applicable, at checkout.
Estimated delivery dates are not guarantees unless expressly agreed as binding.
The Maison will comply with applicable statutory delivery obligations.
Any customs duties, import taxes or destination-specific charges payable by the client will be disclosed where required and handled in accordance with applicable law.
8. Final Sale, Withdrawal & Returns
All purchases are final except where cancellation, withdrawal, return or refund rights are required by applicable law.
The Maison does not offer voluntary returns, exchanges or store credit for changes of mind.
For eligible distance purchases, consumers retain their statutory withdrawal rights, including the applicable 14-day withdrawal period.
Certain goods, including those made to the client’s specifications or clearly personalised, may be excluded from the statutory change-of-mind withdrawal right where the legal conditions are satisfied.
Further information, including notification procedures, return costs and statutory refunds, is provided in our Final Sale & Statutory Returns Policy.
Nothing in these Terms restricts mandatory consumer protections or remedies for faulty or non-conforming goods.
9. Original Artwork & Intellectual Property
All original artwork, designs, photographs, creative concepts, graphics, text, brand identifiers and other protected material associated with t•Ana Couture remain subject to applicable intellectual-property rights.
Purchasing a physical artwork or design does not transfer copyright or reproduction rights unless expressly agreed in writing.
Website content may not be reproduced, distributed, commercially exploited or otherwise used in violation of applicable intellectual-property law.
10. Website Use
Visitors and clients must use the Website lawfully and responsibly.
Unauthorised access, fraudulent transactions, interference with website operations and misuse of protected content are prohibited.
We may take proportionate measures to protect the Website, our clients and the Maison against unlawful or abusive activity.
11. Liability & Consumer Rights
The Maison is responsible for its obligations under applicable law.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, including mandatory consumer remedies.
To the extent permitted by law, the Maison is not responsible for losses arising solely from circumstances beyond its reasonable control, provided that its statutory obligations remain unaffected.
12. Privacy
Personal information is processed in accordance with our Privacy Policy and applicable data-protection law.
13. Governing Law & Disputes
These Terms are governed by the laws of the Republic of Cyprus, without depriving consumers of mandatory protections applicable under relevant consumer law.
Nothing in these Terms removes any right a consumer may have to bring proceedings before a competent court under applicable jurisdiction rules.
Clients are encouraged to contact the Maison first so that concerns may be reviewed and addressed appropriately.
14. Changes to These Terms
These Terms may be revised to reflect changes in the Maison’s operations, services or legal obligations.
The version applicable to an order will generally be the version in effect when the purchase contract was concluded, unless otherwise required by law or validly agreed.
15. Contact
For questions regarding these Terms, orders or Maison services, please contact:
t•Ana Couture | Client Services
Email: designspotbytana@gmail.com
Website: www.tanacouture.com
Nicosia, Cyprus
t•Ana Couture
Art · Fashion · Heritage