Returns & Exchanges

Each t•Ana Couture piece is selected, created or presented with care, and we encourage considered purchases.

Standard online purchases

For eligible distance purchases, consumers who are entitled to the EU right of withdrawal may cancel within 14 days after receiving the goods, without giving a reason. Please contact Client Services before returning an item so we can provide the appropriate instructions.

Returned items must be handled only as reasonably necessary to establish their nature, characteristics and functioning and should be returned with their original packaging, tags and accompanying pieces where applicable. Any reduction in value resulting from handling beyond what is reasonably necessary may be taken into account where permitted by law.

Exceptions

Where permitted by applicable law, the statutory withdrawal right may not apply to certain categories, including goods made to the client’s specifications or clearly personalised, and sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.

Bespoke, made-to-order, personalised, customised or client-altered pieces will therefore be reviewed according to the nature of the item and the rights that apply to that transaction. Any product marked final sale remains subject to rights that cannot lawfully be excluded.

Vintage, pre-loved and one-of-one pieces

Disclosed age-related signs, handmade variations, individual characteristics or described imperfections form part of the item’s presentation and are not, by themselves, faults. This does not remove rights relating to goods that are faulty or materially different from their description.

Faulty, damaged or incorrect goods

If an item arrives damaged, faulty or materially different from its description, please contact us as soon as reasonably possible with the order details and supporting photographs where useful. We will review the matter and provide the remedy required under applicable consumer law.

Return costs and refunds

For a standard change-of-mind return under an applicable withdrawal right, the customer is responsible for the direct cost of returning the goods unless t•Ana Couture has agreed otherwise or applicable law requires otherwise. Refunds, including any delivery amount that must legally be refunded, will be handled in accordance with the applicable statutory rules and through the appropriate payment method.

How to request a return

Before sending anything back, email designspotbytana@gmail.com or use our Contact page with your order number and the name of the piece. Client Services will provide the appropriate return instructions.