Final Sale & Statutory Returns

Every acquisition from t•Ana Couture is thoughtfully considered. Our Maison offers bespoke and personalised creations, handcrafted designs, limited-edition pieces, original artwork and curated pre-loved treasures.

All sales are final. The Maison does not offer voluntary returns, exchanges, refunds or store credit for change of mind, except where mandatory consumer law requires otherwise.

Bespoke & personalised creations

Goods made to a client's individual specifications or clearly personalised are not eligible for change-of-mind withdrawal where the statutory exception applies. This includes qualifying customised handbags, personalised fashion and individually commissioned artwork. Handmade, limited-edition, made-to-order, original artwork or pre-loved status alone does not necessarily remove statutory withdrawal rights.

Statutory withdrawal for eligible purchases

For eligible distance purchases, consumers may notify us of their decision to withdraw within 14 days after receiving the goods, without giving a reason. They must send the goods back within 14 days after notifying us. We do not offer any additional voluntary withdrawal or exchange period.

For eligible change-of-mind withdrawals, the client bears the direct cost of returning the goods, where permitted by law and disclosed before purchase. We refund amounts required by law, including applicable standard outbound delivery charges. Where required by law, reimbursement will be made within 14 days of receiving the client's withdrawal notification. Reimbursement may be withheld until the goods are received or evidence of return is supplied, whichever occurs first, as legally permitted.

Clients may examine goods only as reasonably necessary to establish their nature, characteristics and functioning. Where permitted by law, a reduction in value resulting from additional handling may be deducted. Original packaging and accompanying accessories should be included where available, but their absence does not automatically cancel statutory rights.

Delivery concerns

Please inspect your acquisition promptly upon delivery. We kindly request that visible transit damage, incorrect items or apparent concerns be reported as soon as possible, preferably within 48 hours, with your order number, a description and photographs where useful. This requested timeframe does not restrict or extinguish any statutory consumer rights.

Pre-loved & individual pieces

Pre-loved, vintage, upcycled, restored and reimagined creations may retain characteristics of their original materials, previous life or artisanal transformation. Disclosed signs of age, wear, patina, variations in finish, handmade details and individual construction characteristics form part of the item's described condition and are not, by themselves, defects. This does not exclude statutory rights concerning faults or material discrepancies from the description.

Brand independence & authenticity

t•Ana Couture is an independent Maison and is not affiliated with, authorised, sponsored or endorsed by any third-party brand whose products or materials may appear in our curated resale, pre-loved, upcycled or reimagined collections, unless expressly stated otherwise. Brand names and trademarks are used solely to identify the original products or materials where relevant. Any alterations, restoration, redesign or reimagining undertaken by t•Ana Couture are independent of the original brand and do not represent an official collaboration or a product approved by that brand. Each listing describes the item’s origin, condition and any known modifications as accurately as possible; any authenticity representation applies only to the elements expressly identified in that listing. All third-party trademarks remain the property of their respective owners.

Faulty or non-conforming goods

Nothing in this policy limits mandatory consumer protections. Where an item is faulty, incorrect or does not conform to the contract, the Maison will provide the remedy required by applicable law, including applicable return costs. Damage caused after delivery by misuse, alteration, improper care or ordinary wear is not treated as an original lack of conformity unless the law requires otherwise.

Client Services & return instructions

Contact designspotbytana@gmail.com or use our Contact page. Please provide your order number and relevant details. Contact us for return instructions before dispatching goods; this request does not affect your ability to exercise a statutory withdrawal right by a clear statement within the legal deadline.

To exercise an eligible statutory withdrawal right, you may email Client Services with your name, order number, the goods concerned and a clear statement that you wish to withdraw from the purchase. You may use the applicable statutory model withdrawal form, but its use is not mandatory. We will provide return instructions following your notice. Clients are responsible for arranging and paying for return postage for eligible change-of-mind withdrawals where permitted by law; faulty, incorrect or non-conforming goods are handled according to applicable statutory requirements.

Nothing in this policy excludes or restricts mandatory rights under applicable Cyprus or EU consumer law.